Fulfillment Policy

This policy explains how ResScale delivers its appointment-setting service, when a meeting is billable, and what happens when a meeting does not go as planned. Specific terms agreed in your signed proposal or contract take precedence over this page.

1. What we deliver

We run done-for-you cold email outreach on your behalf and book qualified sales meetings directly into your calendar. This includes inbox and domain setup, lead list building, copywriting, campaign management and reply handling.

2. Onboarding

• Fulfillment starts after a 30-minute onboarding call.
• During onboarding we agree on your ideal client profile (ICP): industry, company size and job title.
• We send all outreach scripts for your review and approval before any campaign goes live.
• Outreach is sent from separate email accounts and domains that we buy and manage. We never use your own domains.

3. What counts as a billable meeting

A meeting is billable only when both of these are true:

• The prospect matches the ICP agreed during onboarding.
• The prospect shows up to the scheduled meeting.

If a prospect outside your criteria books a call, you are not charged. Pricing per meeting is agreed individually and depends on factors such as client lifetime value, closing rate and targeting.

4. No-shows

If a prospect does not attend, let us know and you will not be charged for that meeting. We will move the prospect into a dedicated campaign to re-book them on your calendar.

5. Disputes and refunds

If you believe a meeting was billed incorrectly, contact us within 14 days of the meeting date with the meeting details. We will review it and, if the meeting did not meet the criteria in section 3, credit or refund the amount in full.

6. Contact

ResScale, trading as ResScale
Enschede, Netherlands
Chamber of Commerce (KvK): 97977535
Email: [email protected]
Phone: +31 6 189 269 04